IT Service Dispatcher

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Location: Remote

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Organization: IT Assurance

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We are hiring

Our client is a specialist in IT Support in Portland, USA. Business and non-profit organizations everywhere are becoming increasingly reliant on technology for mission-critical tasks and taking a reactive approach to network planning and support just isn’t acceptable any longer, so they take care of this. Their clients enjoy the protection of regular check-ups from qualified technicians for scheduled maintenance, backups, software updates, and security enhancements.

Our client is currently looking to hire an IT Service Dispatcher to join their team as a full-time remote employee with the following requirements and responsibilities:

Responsibilities:

  • Reviewing, validating, triaging and assigning incident and service request tickets to Tier 1 and Tier 2 support personnel.
  • Lookup error codes and, if the solution is obvious (turn it off and back on) use those error code solutions to try to solve the problem.
  • Reset passwords for various systems.
  • Help the customer install a simple piece of software (Chrome or Adobe, f.e).
  • Help the customer with basic configuration of software (How to set up out of office in Outlook, or how to import a template into Powerpoint, f.e).
  • Tell the customer if an email is real, or a SPAM email.
  • Follow a defined guide (IE – “help user setup VPN” might be following an instruction guide with 10 – 15 total steps).
  • Help the customer program a button on their desk phone (With documentation to follow).
  • Related tasks.

Required:

  • Over 3 years of experience in an admin/sales/call-center environment with US Customers
  • Over 2 years of experience in the IT industry
  • Able to do at least 4 of the responsibilities listed.
  • Must type at least 40 WPM.
  • Fluent English (C1/C2).
  • Work Schedule: 6 am PT - 3 pm PT.

Compensation & Benefits:

  • Compensation is in USD, over a wire transfer and range is depending upon experience.
  • 10 Days of Paid Time Off.
  • 6 Paid Local Holidays.

Do you consider yourself fit for this position?

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