Cloud Support Engineer
We are hiring
Client Facing Engineer to coordinate AWS and DevOps projects
You are very helpful and have excellent English communication skills.
You are well organized and enjoy being client-facing.
You are comfortable talking about cloud technologies and hosting, AWS in particular. You possess understanding of the following:
- Relational databases
- Deployment Pipelines
- Code Management
You want to gain experience working with cloud architecture and US clients and break into enterprise DevOps.
Your day to day duties will include:
- Taking technical project updates from the DevOps team and communicating them to our clients, typically via Slack or Email.
- Answering basic/intermediate level AWS-specific questions for our clients. Advanced questions will be forwarded to the DevOps team members for review.
- If capable, handle high-level AWS Console tasks such as reviewing a client’s CloudWatch dashboard metrics for historical usage.
- Triage requests from clients (typically during the new build / onboarding phase) and assign to our DevOps team members as appropriate.
We are a fully remote team with staff in the US, India and soon, Latin America. We have over 500 customers and an excellent culture.
Apply now to book an interview.
If you’re based in CDMX we also offer the following benefits:
- 100% Payroll Salary in MXN
- 30 days Christmas Bonus pay
- 16 PTO days + 8 Local Holidays
- Premium Private Health Insurance with Metlife
Matt is very honest and transparent. He prepares you to face the challenges of working for a US company, the new language, the state-of-the-art technology, the culture. If you’re in the middle of the steps of getting a new position, he’s always watching over you without being patronizing. Every month we have a quarterly meeting to see how things are going. He’s always worried about us. I feel that he wants me to be happy at my job, and I know if I ever have any trouble with my new team, I can go to him for help.
When was I referred, I had my own company as a freelancer. The income was solid, but I was looking for something more stable. Instead of looking for clients, I wanted an opportunity to grow, not just as an individual, but in the professional field as well. It gets boring, sitting behind the desktop, not doing anything new.
To start working for a company in the US, it was a great opportunity to grow. Having the support of Matt and the people from his company, it was great. It wasn’t like, ‘I’m going to put you here and forget about you.’ Every couple of weeks he would ask how I’m doing.
Matthew is so committed to you. He helps you a lot through your path and process. If he sees that you need to improve in something, he’ll help you. When I started, I had problems forgetting some of the things on my daily workflow. He helped me create a task checklist that improved my memory and workflow. I was having trouble writing reports, and he told me he’d help by reviewing my reports before I submitted them.
My advice is, if you want to get into the major leagues in the US, he will help you.